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1 The Chrome network team uses a two day bug triage rotation. The main goals are | |
2 to identify and label new network bugs, and investigate network bugs when no | |
3 label seems suitable. | |
4 | |
5 Responsibilities | |
6 | |
7 To be done on each rotation. These responsibilities should be tracked, and | |
8 anything left undone at the end of a rotation should be handed off to the next | |
9 triager. The downside to passing along bug investigations like this is each new | |
10 triager has to get back up to speed on bugs the previous triager was | |
11 investigating. The upside is that triagers don't get stuck investigating issues | |
12 after their time after their rotation, and it results in a uniform, predictable | |
13 two day commitment for all triagers. | |
14 | |
15 Primary Responsibilities: | |
16 * Identify new crashers that are potentially network related. You should check | |
17 the most recent canary, the previous canary (if the most recent less than a | |
18 day old), and any of dev/beta/stable that were released in the last couple | |
19 of days, for each platform. File Cr-Internals-Network bugs on the tracker | |
20 when new crashers are found. | |
21 * Identify new network bugs, both on the bug tracker and on the crash server. | |
22 All Unconfirmed issues filed during your triage rotation should be scanned, | |
23 and, for suspected network bugs, a network label assigned. A triager is | |
24 responsible for looking at bugs reported from noon PST / 3:00 pm EST of the | |
25 last day of the previous triager's rotation until the same time on the last | |
26 day of their rotation. | |
27 * Request data about recent unassigned Cr-Internals-Network bugs from reporters. | |
28 "Recent" means issues updated in the past week or so. | |
29 * Investigate each recent (New comment within the past week or so) | |
30 Cr-Internals-Network issue until you can do one of the following: | |
31 * Mark it as WontFix (working as intended, obsolete issue) or a duplicate. | |
32 * Mark it as a feature request. | |
33 * Remove the Cr-Internals-Network label, replacing it with at least one more | |
34 specific network label or non-network label. Promptly adding non-network | |
35 labels when appropriate is important to get new bugs in front of someone | |
36 familiar with the relevant code, and to remove them from the next triager's | |
37 radar. Because of the way the bug report wizard works, a lot of bugs | |
38 incorrectly end up with the network label. | |
39 * The issue is assigned to an appropriate owner. | |
40 * If there is no more specific label for a bug, it should be investigated | |
41 until we have a good understanding of the cause of the problem, and some | |
42 idea how it should be fixed, at which point its status should be set to | |
43 Available. Future triagers should ignore bugs with this status, unless | |
44 investigating stale bugs. | |
45 * Monitor UMA histograms and gasper alerts. | |
46 TODO (mmenke): Add a suggested workflow. | |
47 | |
48 Best Effort (As you time): | |
49 * Investigate unowned and owned but forgotten net/ crashers that are still | |
50 occurring (As indicated by go/chromecrash), prioritizing frequent and long | |
51 standing crashers. | |
52 * Investigate old bugs, prioritizing the most recent. | |
53 * Close obsolete bugs. | |
54 | |
55 If you've investigated an issue (in code you don't normally work on) to an | |
56 extent that you know how to fix it, and the fix is simple, feel free to take | |
57 ownership of the issue and create a patch while on triage duty, but other tasks | |
58 should take priority. | |
59 | |
60 See bug-triage-suggested-workflow.txt for suggested workflows. | |
61 See bug-triage-labels.txt for labeling tips for network and non-network bugs. | |
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