| Index: net/docs/bug-triage.txt
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| +The Chrome network team uses a two day bug triage rotation. The main goals are
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| +to identify and label new network bugs, and investigate network bugs when no
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| +label seems suitable.
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| +
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| +Responsibilities
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| +
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| +To be done on each rotation. These responsibilities should be tracked, and
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| +anything left undone at the end of a rotation should be handed off to the next
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| +triager. The downside to passing along bug investigations like this is each new
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| +triager has to get back up to speed on bugs the previous triager was
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| +investigating. The upside is that triagers don't get stuck investigating issues
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| +after their time after their rotation, and it results in a uniform, predictable
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| +two day commitment for all triagers.
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| +
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| +Primary Responsibilities:
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| +* Identify new crashers that are potentially network related. You should check
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| + the most recent canary, the previous canary (if the most recent less than a
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| + day old), and any of dev/beta/stable that were released in the last couple
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| + of days, for each platform. File Cr-Internals-Network bugs on the tracker
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| + when new crashers are found.
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| +* Identify new network bugs, both on the bug tracker and on the crash server.
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| + All Unconfirmed issues filed during your triage rotation should be scanned,
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| + and, for suspected network bugs, a network label assigned. A triager is
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| + responsible for looking at bugs reported from noon PST / 3:00 pm EST of the
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| + last day of the previous triager's rotation until the same time on the last
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| + day of his rotation.
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| +* Request data about recent unassigned Cr-Internals-Network bugs from reporters.
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| + "Recent" means issues updated in the past week or so.
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| +* Investigate each recent (New comment within the past week or so)
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| + Cr-Internals-Network issue until you can do one of the following:
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| + * Mark it as WontFix (working as intended, obsolete issue) or a duplicate.
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| + * Mark it as a feature request.
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| + * Remove the Cr-Internals-Network label, replacing it with at least one more
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| + specific network label or non-network label. Promptly adding non-network
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| + labels when appropriate is important to get new bugs in front of someone
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| + familiar with the relevant code, and to remove them from the next triager's
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| + radar. Because of the way the bug report wizard works, a lot of bugs
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| + incorrectly end up with the network label.
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| + * The issue is assigned to an appropriate owner.
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| + * If there is no more specific label for a bug, it should be investigated
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| + until we have a good understanding of the cause of the problem, and some
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| + idea how it should be fixed, at which point its status should be set to
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| + Available. Future triagers should ignore bugs with this status, unless
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| + investigating stale bugs.
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| +* Monitor UMA histograms and gasper alerts.
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| + TODO (mmenke): Add a suggested workflow.
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| +
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| +Best Effort (As you time):
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| +* Investigate unowned and owned but forgotten net/ crashers that are still
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| + occurring (As indicated by go/chromecrash), prioritizing frequent and long
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| + standing crashers.
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| +* Investigate old bugs, prioritizing the most recent.
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| +* Close obsolete bugs.
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| +
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| +If you've investigated an issue (in code you don't normally work on) to an
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| +extent that you know how to fix it, and the fix is simple, feel free to take
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| +ownership of the issue and create a patch while on triage duty, but other tasks
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| +should take priority.
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| +
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| +See bug-triage-suggested-workflow.txt for suggested workflows.
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| +See bug-triage-labels.txt for labeling tips for network and non-network bugs.
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