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Issue 2572513002: [net] Remove downloads bug triage from //net triage responsibilities. (Closed)
Patch Set: Created 4 years ago
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1 # Chrome Network Bug Triage : Suggested Workflow 1 # Chrome Network Bug Triage : Suggested Workflow
2 2
3 [TOC] 3 [TOC]
4 4
5 ## Identifying unlabeled network bugs on the tracker 5 ## Identifying unlabeled network bugs on the tracker
6 6
7 * Look at new unconfirmed bugs since noon PST on the last triager's rotation. 7 * Look at new unconfirmed bugs since noon PST on the last triager's rotation.
8 [Use this issue tracker 8 [Use this issue tracker
9 query](https://code.google.com/p/chromium/issues/list?can=2&q=status%3Aunconfi rmed&sort=-id&num=1000). 9 query](https://bugs.chromium.org/p/chromium/issues/list?q=status%3Aunconfirmed &sort=-id&num=1000).
10 10
11 * Read the title of the bug. 11 * Read the title of the bug.
12 12
13 * If a bug looks like it might be network/download/safe-browsing related, 13 * If a bug looks like it might be network related, middle click (or
14 middle click (or command-click on OSX) to open it in a new tab. 14 command-click on OSX) to open it in a new tab.
15 15
16 * If a user provides a crash ID for a crasher for a bug that could be 16 * If a user provides a crash ID for a crasher for a bug that could be
17 net-related, look at the crash stack at 17 net-related, look at the crash stack at
18 [go/crash](https://goto.google.com/crash), and see if it looks to be network 18 [go/crash](https://goto.google.com/crash), and see if it looks to be network
19 related. Be sure to check if other bug reports have that stack trace, and 19 related. Be sure to check if other bug reports have that stack trace, and
20 mark as a dupe if so. Even if the bug isn't network related, paste the stack 20 mark as a dupe if so. Even if the bug isn't network related, paste the stack
21 trace in the bug, so no one else has to look up the crash stack from the ID. 21 trace in the bug, so no one else has to look up the crash stack from the ID.
22 * If there's just a blank form and a crash ID, just ignore the bug. 22 * If there's just a blank form and a crash ID, just ignore the bug.
23 23
24 * If network causes are possible, ask for a net-internals log (If it's not a 24 * If network causes are possible, ask for a net-internals log (If it's not a
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177 bug. Make sure to indicate if there is a defined point in the 177 bug. Make sure to indicate if there is a defined point in the
178 past before which the signature is not present. 178 past before which the signature is not present.
179 179
180 ## Investigating crashers 180 ## Investigating crashers
181 181
182 * Only investigate crashers that are still occurring, as identified by above 182 * Only investigate crashers that are still occurring, as identified by above
183 section. If a search on go/crash indicates a crasher is no longer occurring, 183 section. If a search on go/crash indicates a crasher is no longer occurring,
184 mark it as WontFix. 184 mark it as WontFix.
185 185
186 * On Windows, you may want to look for weird dlls associated with the crashes. 186 * On Windows, you may want to look for weird dlls associated with the crashes.
187 This generally needs crashes from a fair number of different users to reach 187 This generally needs crashes from a fair number of different users to reach
188 any conclusions. 188 any conclusions.
189 * To get a list of loaded modules in related crash dumps, select 189 * To get a list of loaded modules in related crash dumps, select
190 modules->3rd party in the left pane. It can be difficult to distinguish 190 modules->3rd party in the left pane. It can be difficult to distinguish
191 between safe dlls and those likely to cause problems, but even if you're 191 between safe dlls and those likely to cause problems, but even if you're
192 not that familiar with windows, some may stick out. Anti-virus programs, 192 not that familiar with windows, some may stick out. Anti-virus programs,
193 download managers, and more gray hat badware often have meaningful dll 193 download managers, and more gray hat badware often have meaningful dll
194 names or dll paths (Generally product names or company names). If you 194 names or dll paths (Generally product names or company names). If you
195 see one of these in a significant number of the crash dumps, it may well 195 see one of these in a significant number of the crash dumps, it may well
196 be the cause. 196 be the cause.
197 * You can also try selecting the "has malware" option, though that's much 197 * You can also try selecting the "has malware" option, though that's much
198 less reliable than looking manually. 198 less reliable than looking manually.
199 199
200 * See if the same users are repeatedly running into the same issue. This can 200 * See if the same users are repeatedly running into the same issue. This can
201 be accomplished by search for (Or clicking on) the client ID associated with 201 be accomplished by search for (Or clicking on) the client ID associated with
202 a crash report, and seeing if there are multiple reports for the same crash. 202 a crash report, and seeing if there are multiple reports for the same crash.
203 If this is the case, it may be also be malware, or an issue with an unusual 203 If this is the case, it may be also be malware, or an issue with an unusual
204 system/chrome/network config. 204 system/chrome/network config.
205 205
206 * Dig through crash reports to figure out when the crash first appeared, and 206 * Dig through crash reports to figure out when the crash first appeared, and
207 dig through revision history in related files to try and locate a suspect CL. 207 dig through revision history in related files to try and locate a suspect CL.
208 TODO(mmenke): Add more detail here. 208 TODO(mmenke): Add more detail here.
209 209
210 * Load crash dumps, try to figure out a cause. See 210 * Load crash dumps, try to figure out a cause. See
211 http://www.chromium.org/developers/crash-reports for more information 211 http://www.chromium.org/developers/crash-reports for more information
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