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1 # Copyright 2012 Google Inc. All Rights Reserved. | |
2 # | |
3 # Licensed under the Apache License, Version 2.0 (the "License"); | |
4 # you may not use this file except in compliance with the License. | |
5 # You may obtain a copy of the License at | |
6 # | |
7 # http://www.apache.org/licenses/LICENSE-2.0 | |
8 # | |
9 # Unless required by applicable law or agreed to in writing, software | |
10 # distributed under the License is distributed on an "AS IS" BASIS, | |
11 # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. | |
12 # See the License for the specific language governing permissions and | |
13 # limitations under the License. | |
14 | |
15 from gslib.help_provider import HELP_NAME | |
16 from gslib.help_provider import HELP_NAME_ALIASES | |
17 from gslib.help_provider import HELP_ONE_LINE_SUMMARY | |
18 from gslib.help_provider import HelpProvider | |
19 from gslib.help_provider import HELP_TEXT | |
20 from gslib.help_provider import HelpType | |
21 from gslib.help_provider import HELP_TYPE | |
22 | |
23 _detailed_help_text = (""" | |
24 <B>TECHNICAL SUPPORT</B> | |
25 If you have any questions or encounter any problems with Google Cloud Storage, | |
26 please first read the FAQ at https://developers.google.com/storage/docs/faq. | |
27 If you still need help, please post your question to the gs-discussion forum | |
28 (https://developers.google.com/storage/forum) or to Stack Overflow with the | |
29 Google Cloud Storage tag | |
30 (http://stackoverflow.com/questions/tagged/google-cloud-storage). Our support | |
31 team actively monitors these forums and we'll do our best to respond. To help | |
32 us diagnose any issues you encounter, please provide these details in addition | |
33 to the description of your problem: | |
34 | |
35 - The resource you are attempting to access (bucket name, object name) | |
36 - The operation you attempted (GET, PUT, etc.) | |
37 - The time and date (including timezone) at which you encountered the problem | |
38 - The tool or library you use to interact with Google Cloud Storage | |
39 - If you can use gsutil to reproduce your issue, specify the -D option to | |
40 display your request's HTTP details. Provide these details with your post | |
41 to the forum as they can help us further troubleshoot your issue. | |
42 | |
43 Warning: The gsutil -D, -d, and -DD options will also print the authentication | |
44 header with authentication credentials for your Google Cloud Storage account. | |
45 Make sure to remove any "Authorization:" headers before you post HTTP details | |
46 to the forum. | |
47 | |
48 If you make any local modifications to gsutil, please make sure to use | |
49 a released copy of gsutil (instead of your locally modified copy) when | |
50 providing the gsutil -D output noted above. We cannot support versions | |
51 of gsutil that include local modifications. (However, we're open to user | |
52 contributions; see "gsutil help dev".) | |
53 | |
54 As an alternative to posting to the gs-discussion forum, we also | |
55 actively monitor http://stackoverflow.com for questions tagged with | |
56 "google-cloud-storage". | |
57 | |
58 | |
59 <B>BILLING AND ACCOUNT QUESTIONS</B> | |
60 For questions about billing or account issues, please visit | |
61 http://code.google.com/apis/console-help/#billing. If you want to cancel | |
62 billing, you can do so on the Billing pane of the Google APIs Console. For | |
63 more information, see | |
64 http://code.google.com/apis/console-help/#BillingCancelled. Caution: When you | |
65 disable billing, you also disable the Google Cloud Storage service. Make sure | |
66 you want to disable the Google Cloud Storage service before you disable | |
67 billing. | |
68 """) | |
69 | |
70 | |
71 class CommandOptions(HelpProvider): | |
72 """Additional help about tech and billing support.""" | |
73 | |
74 help_spec = { | |
75 # Name of command or auxiliary help info for which this help applies. | |
76 HELP_NAME : 'support', | |
77 # List of help name aliases. | |
78 HELP_NAME_ALIASES : ['techsupport', 'tech support', 'technical support', | |
79 'billing', 'faq', 'questions'], | |
80 # Type of help: | |
81 HELP_TYPE : HelpType.ADDITIONAL_HELP, | |
82 # One line summary of this help. | |
83 HELP_ONE_LINE_SUMMARY : 'How to get Google Cloud Storage support', | |
84 # The full help text. | |
85 HELP_TEXT : _detailed_help_text, | |
86 } | |
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