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| 1 # Copyright 2012 Google Inc. All Rights Reserved. |  | 
| 2 # |  | 
| 3 # Licensed under the Apache License, Version 2.0 (the "License"); |  | 
| 4 # you may not use this file except in compliance with the License. |  | 
| 5 # You may obtain a copy of the License at |  | 
| 6 # |  | 
| 7 #     http://www.apache.org/licenses/LICENSE-2.0 |  | 
| 8 # |  | 
| 9 # Unless required by applicable law or agreed to in writing, software |  | 
| 10 # distributed under the License is distributed on an "AS IS" BASIS, |  | 
| 11 # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. |  | 
| 12 # See the License for the specific language governing permissions and |  | 
| 13 # limitations under the License. |  | 
| 14 |  | 
| 15 from gslib.help_provider import HELP_NAME |  | 
| 16 from gslib.help_provider import HELP_NAME_ALIASES |  | 
| 17 from gslib.help_provider import HELP_ONE_LINE_SUMMARY |  | 
| 18 from gslib.help_provider import HelpProvider |  | 
| 19 from gslib.help_provider import HELP_TEXT |  | 
| 20 from gslib.help_provider import HelpType |  | 
| 21 from gslib.help_provider import HELP_TYPE |  | 
| 22 |  | 
| 23 _detailed_help_text = (""" |  | 
| 24 <B>TECHNICAL SUPPORT</B> |  | 
| 25   If you have any questions or encounter any problems with Google Cloud Storage, |  | 
| 26   please first read the FAQ at https://developers.google.com/storage/docs/faq. |  | 
| 27   If you still need help, please post your question to the gs-discussion forum |  | 
| 28   (https://developers.google.com/storage/forum) or to Stack Overflow with the |  | 
| 29   Google Cloud Storage tag |  | 
| 30   (http://stackoverflow.com/questions/tagged/google-cloud-storage). Our support |  | 
| 31   team actively monitors these forums and we'll do our best to respond. To help |  | 
| 32   us diagnose any issues you encounter, please provide these details in addition |  | 
| 33   to the description of your problem: |  | 
| 34 |  | 
| 35   - The resource you are attempting to access (bucket name, object name) |  | 
| 36   - The operation you attempted (GET, PUT, etc.) |  | 
| 37   - The time and date (including timezone) at which you encountered the problem |  | 
| 38   - The tool or library you use to interact with Google Cloud Storage |  | 
| 39   - If you can use gsutil to reproduce your issue, specify the -D option to |  | 
| 40     display your request's HTTP details. Provide these details with your post |  | 
| 41     to the forum as they can help us further troubleshoot your issue. |  | 
| 42 |  | 
| 43   Warning: The gsutil -D, -d, and -DD options will also print the authentication |  | 
| 44   header with authentication credentials for your Google Cloud Storage account. |  | 
| 45   Make sure to remove any "Authorization:" headers before you post HTTP details |  | 
| 46   to the forum. |  | 
| 47 |  | 
| 48   If you make any local modifications to gsutil, please make sure to use |  | 
| 49   a released copy of gsutil (instead of your locally modified copy) when |  | 
| 50   providing the gsutil -D output noted above. We cannot support versions |  | 
| 51   of gsutil that include local modifications. (However, we're open to user |  | 
| 52   contributions; see "gsutil help dev".) |  | 
| 53 |  | 
| 54   As an alternative to posting to the gs-discussion forum, we also |  | 
| 55   actively monitor http://stackoverflow.com for questions tagged with |  | 
| 56   "google-cloud-storage". |  | 
| 57 |  | 
| 58 |  | 
| 59 <B>BILLING AND ACCOUNT QUESTIONS</B> |  | 
| 60   For questions about billing or account issues, please visit |  | 
| 61   http://code.google.com/apis/console-help/#billing.  If you want to cancel |  | 
| 62   billing, you can do so on the Billing pane of the Google APIs Console. For |  | 
| 63   more information, see |  | 
| 64   http://code.google.com/apis/console-help/#BillingCancelled. Caution: When you |  | 
| 65   disable billing, you also disable the Google Cloud Storage service. Make sure |  | 
| 66   you want to disable the Google Cloud Storage service before you disable |  | 
| 67   billing. |  | 
| 68 """) |  | 
| 69 |  | 
| 70 |  | 
| 71 class CommandOptions(HelpProvider): |  | 
| 72   """Additional help about tech and billing support.""" |  | 
| 73 |  | 
| 74   help_spec = { |  | 
| 75     # Name of command or auxiliary help info for which this help applies. |  | 
| 76     HELP_NAME : 'support', |  | 
| 77     # List of help name aliases. |  | 
| 78     HELP_NAME_ALIASES : ['techsupport', 'tech support', 'technical support', |  | 
| 79                          'billing', 'faq', 'questions'], |  | 
| 80     # Type of help: |  | 
| 81     HELP_TYPE : HelpType.ADDITIONAL_HELP, |  | 
| 82     # One line summary of this help. |  | 
| 83     HELP_ONE_LINE_SUMMARY : 'How to get Google Cloud Storage support', |  | 
| 84     # The full help text. |  | 
| 85     HELP_TEXT : _detailed_help_text, |  | 
| 86   } |  | 
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