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Issue 1410883003: Update triage documents with Chirp. (Closed) Base URL: https://chromium.googlesource.com/chromium/src.git@master
Patch Set: Created 5 years, 2 months ago
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1 # Chrome Network Bug Triage : Suggested Workflow 1 # Chrome Network Bug Triage : Suggested Workflow
2 2
3 [TOC] 3 [TOC]
4 4
5 ## Looking for new crashers 5 ## Looking for new crashers
6 6
7 1. Go to [go/chromecrash](https://goto.google.com/chromecrash). 7 1. Go to [go/chromecrash](https://goto.google.com/chromecrash).
8 8
9 2. For each platform, look through the releases for which releases to 9 2. For each platform, look through the releases for which releases to
10 investigate. As per bug-triage.txt, this should be the most recent canary, 10 investigate. As per bug-triage.txt, this should be the most recent canary,
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152 * If you are having trouble with an issue, particularly for help understanding 152 * If you are having trouble with an issue, particularly for help understanding
153 net-internals logs, email the public net-dev@chromium.org list for help 153 net-internals logs, email the public net-dev@chromium.org list for help
154 debugging. If it's a crasher, or for some other reason discussion needs to 154 debugging. If it's a crasher, or for some other reason discussion needs to
155 be done in private, use chrome-network-debugging@google.com. TODO(mmenke): 155 be done in private, use chrome-network-debugging@google.com. TODO(mmenke):
156 Write up a net-internals tips and tricks docs. 156 Write up a net-internals tips and tricks docs.
157 157
158 * If it appears to be a bug in the unowned core of the network stack (i.e. no 158 * If it appears to be a bug in the unowned core of the network stack (i.e. no
159 sublabel applies, or only the Cr-Internals-Network-HTTP sublabel applies, and 159 sublabel applies, or only the Cr-Internals-Network-HTTP sublabel applies, and
160 there's no clear owner), try to figure out the exact cause. 160 there's no clear owner), try to figure out the exact cause.
161 161
162 ## Monitoring UMA histograms and gasper alerts 162 ## Monitoring UMA histograms and Chirp/Gasper alerts
163 163
164 For each Gasper alert that fires, determine if it's a real alert and file a bug 164 Sign up to chrome-network-debugging@google.com mailing list to receive automated
165 if so. 165 e-mails about UMA alerts. Chirp is the new alert system, sending automated
166 e-mails with sender address finch-chirp@google.com. Gasper is the old alert
167 system, sending automated e-mails with sender address gasper-alerts@google.com.
168 While Chirp is of higher priority, Gasper is not deprecated yet, so both alerts
169 should be monitored for the time being.
170
171 For each alert that fires, determine if it's a real alert and file a bug if so.
166 172
167 * Don't file if the alert is coincident with a major volume change. The volume 173 * Don't file if the alert is coincident with a major volume change. The volume
168 at a particular date can be determined by hovering the mouse over the 174 at a particular date can be determined by hovering the mouse over the
169 appropriate location on the alert line. 175 appropriate location on the alert line.
170 176
171 * Don't file if the alert is on a graph with very low volume (< ~200 data 177 * Don't file if the alert is on a graph with very low volume (< ~200 data
172 points); it's probably noise, and we probably don't care even if it isn't. 178 points); it's probably noise, and we probably don't care even if it isn't.
173 179
174 * Don't file if the graph is really noisy (but eyeball it to decide if there is 180 * Don't file if the graph is really noisy (but eyeball it to decide if there is
175 an underlying important shift under the noise). 181 an underlying important shift under the noise).
176 182
177 * Don't file if the alert is in the "Known Ignorable" list: 183 * Don't file if the alert is in the "Known Ignorable" list:
178 * SimpleCache on Windows 184 * SimpleCache on Windows
179 * DiskCache on Android. 185 * DiskCache on Android.
180 186
181 For each Gasper alert, respond to chrome-network-debugging@google.com with a 187 For each alert, respond to chrome-network-debugging@google.com with a summary of
182 summary of the action you've taken and why, including issue link if an issue 188 the action you've taken and why, including issue link if an issue was filed.
183 was filed.
184 189
185 ## Investigating crashers 190 ## Investigating crashers
186 191
187 * Only investigate crashers that are still occurring, as identified by above 192 * Only investigate crashers that are still occurring, as identified by above
188 section. If a search on go/crash indicates a crasher is no longer occurring, 193 section. If a search on go/crash indicates a crasher is no longer occurring,
189 mark it as WontFix. 194 mark it as WontFix.
190 195
191 * On Windows, you may want to look for weird dlls associated with the crashes. 196 * On Windows, you may want to look for weird dlls associated with the crashes.
192 This generally needs crashes from a fair number of different users to reach 197 This generally needs crashes from a fair number of different users to reach
193 any conclusions. 198 any conclusions.
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230 reproduced or really understood: 235 reproduced or really understood:
231 * If it's over a year old, go ahead and mark the issue as Archived. 236 * If it's over a year old, go ahead and mark the issue as Archived.
232 * Otherwise, ask reporters if the issue is still present, and attach 237 * Otherwise, ask reporters if the issue is still present, and attach
233 the Needs-Feedback label. 238 the Needs-Feedback label.
234 239
235 * Old unconfirmed or untriaged Cr-Internals-Network issues can be investigated 240 * Old unconfirmed or untriaged Cr-Internals-Network issues can be investigated
236 just like newer ones. Crashers should generally be given higher priority, 241 just like newer ones. Crashers should generally be given higher priority,
237 since we can verify if they still occur, and then newer issues, as they're 242 since we can verify if they still occur, and then newer issues, as they're
238 more likely to still be present, and more likely to have a still responsive 243 more likely to still be present, and more likely to have a still responsive
239 bug reporter. 244 bug reporter.
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