| Index: net/docs/bug-triage.txt
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| diff --git a/net/docs/bug-triage.txt b/net/docs/bug-triage.txt
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| -The Chrome network team uses a two day bug triage rotation. The main goals are
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| -to identify and label new network bugs, and investigate network bugs when no
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| -label seems suitable.
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| -
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| -Responsibilities
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| -
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| -Required:
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| -* Identify new crashers
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| -* Identify new network issues.
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| -* Request data about recent Cr-Internals-Network issue.
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| -* Investigate each recent Cr-Internals-Network issue.
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| -* Monitor UMA histograms and gasper alerts.
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| -
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| -Best effort:
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| -* Investigate unowned and owned-but-forgotten net/ crashers
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| -* Investigate old bugs
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| -* Close obsolete bugs.
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| -
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| -All of the above is to be done on each rotation. These
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| -responsibilities should be tracked, and anything left undone at the
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| -end of a rotation should be handed off to the next triager. The
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| -downside to passing along bug investigations like this is each new
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| -triager has to get back up to speed on bugs the previous triager was
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| -investigating. The upside is that triagers don't get stuck
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| -investigating issues after their time after their rotation, and it
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| -results in a uniform, predictable two day commitment for all triagers.
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| -
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| -More detail:
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| -
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| -Required activities:
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| -* Identify new crashers that are potentially network related. You should check
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| - the most recent canary, the previous canary (if the most recent less than a
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| - day old), and any of dev/beta/stable that were released in the last couple
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| - of days, for each platform. File Cr-Internals-Network bugs on the tracker
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| - when new crashers are found.
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| -* Identify new network bugs, both on the bug tracker and on the crash server.
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| - All Unconfirmed issues filed during your triage rotation should be scanned,
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| - and, for suspected network bugs, a network label assigned. A triager is
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| - responsible for looking at bugs reported from noon PST / 3:00 pm EST of the
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| - last day of the previous triager's rotation until the same time on the last
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| - day of their rotation.
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| -* Investigate each recent (New comment within the past week or so)
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| - Cr-Internals-Network issue, driving getting information from reporters as
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| - needed, until you can do one of the following:
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| - * Mark it as WontFix (working as intended, obsolete issue) or a duplicate.
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| - * Mark it as a feature request.
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| - * Remove the Cr-Internals-Network label, replacing it with at least one more
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| - specific network label or non-network label. Promptly adding non-network
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| - labels when appropriate is important to get new bugs in front of someone
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| - familiar with the relevant code, and to remove them from the next triager's
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| - radar. Because of the way the bug report wizard works, a lot of bugs
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| - incorrectly end up with the network label.
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| - * The issue is assigned to an appropriate owner.
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| - * If there is no more specific label for a bug, it should be investigated
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| - until we have a good understanding of the cause of the problem, and some
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| - idea how it should be fixed, at which point its status should be set to
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| - Available. Future triagers should ignore bugs with this status, unless
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| - investigating stale bugs.
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| -* Monitor UMA histograms and gasper alerts.
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| - * For each Gasper alert that fires, the triager should determine if
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| - the alert is real (not due to noise), and file a bug with the
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| - appropriate label if so. Note that if no label more specific than
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| - Cr-Internals-Network is appropriate, the responsibility remains
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| - with the triager to continue investigating the bug, as above.
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| -
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| -Best Effort (As you have time):
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| -* Investigate unowned and owned but forgotten net/ crashers that are still
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| - occurring (As indicated by go/chromecrash), prioritizing frequent and long
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| - standing crashers.
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| -* Investigate old bugs, prioritizing the most recent.
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| -* Close obsolete bugs.
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| -
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| -If you've investigated an issue (in code you don't normally work on) to an
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| -extent that you know how to fix it, and the fix is simple, feel free to take
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| -ownership of the issue and create a patch while on triage duty, but other tasks
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| -should take priority.
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| -
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| -See bug-triage-suggested-workflow.txt for suggested workflows.
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| -See bug-triage-labels.txt for labeling tips for network and non-network bugs.
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