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| 1 # Chrome Network Bug Triage |
| 2 |
| 3 The Chrome network team uses a two day bug triage rotation. The main goals are |
| 4 to identify and label new network bugs, and investigate network bugs when no |
| 5 label seems suitable. |
| 6 |
| 7 ## Responsibilities |
| 8 |
| 9 ### Required: |
| 10 * Identify new crashers |
| 11 * Identify new network issues. |
| 12 * Request data about recent Cr-Internals-Network issue. |
| 13 * Investigate each recent Cr-Internals-Network issue. |
| 14 * Monitor UMA histograms and gasper alerts. |
| 15 |
| 16 ### Best effort: |
| 17 * Investigate unowned and owned-but-forgotten net/ crashers |
| 18 * Investigate old bugs |
| 19 * Close obsolete bugs. |
| 20 |
| 21 All of the above is to be done on each rotation. These responsibilities should |
| 22 be tracked, and anything left undone at the end of a rotation should be handed |
| 23 off to the next triager. The downside to passing along bug investigations like |
| 24 this is each new triager has to get back up to speed on bugs the previous |
| 25 triager was investigating. The upside is that triagers don't get stuck |
| 26 investigating issues after their time after their rotation, and it results in a |
| 27 uniform, predictable two day commitment for all triagers. |
| 28 |
| 29 ## Details |
| 30 |
| 31 ### Required: |
| 32 |
| 33 * Identify new crashers that are potentially network related. You should check |
| 34 the most recent canary, the previous canary (if the most recent less than a |
| 35 day old), and any of dev/beta/stable that were released in the last couple of |
| 36 days, for each platform. File Cr-Internals-Network bugs on the tracker when |
| 37 new crashers are found. |
| 38 |
| 39 * Identify new network bugs, both on the bug tracker and on the crash server. |
| 40 All Unconfirmed issues filed during your triage rotation should be scanned, |
| 41 and, for suspected network bugs, a network label assigned. A triager is |
| 42 responsible for looking at bugs reported from noon PST / 3:00 pm EST of the |
| 43 last day of the previous triager's rotation until the same time on the last |
| 44 day of their rotation. |
| 45 |
| 46 * Investigate each recent (new comment within the past week or so) |
| 47 Cr-Internals-Network issue, driving getting information from reporters as |
| 48 needed, until you can do one of the following: |
| 49 |
| 50 * Mark it as *WontFix* (working as intended, obsolete issue) or a |
| 51 duplicate. |
| 52 |
| 53 * Mark it as a feature request. |
| 54 |
| 55 * Remove the Cr-Internals-Network label, replacing it with at least one |
| 56 more specific network label or non-network label. Promptly adding |
| 57 non-network labels when appropriate is important to get new bugs in front |
| 58 of someone familiar with the relevant code, and to remove them from the |
| 59 next triager's radar. Because of the way the bug report wizard works, a |
| 60 lot of bugs incorrectly end up with the network label. |
| 61 |
| 62 * The issue is assigned to an appropriate owner. |
| 63 |
| 64 * If there is no more specific label for a bug, it should be investigated |
| 65 until we have a good understanding of the cause of the problem, and some |
| 66 idea how it should be fixed, at which point its status should be set to |
| 67 Available. Future triagers should ignore bugs with this status, unless |
| 68 investigating stale bugs. |
| 69 |
| 70 * Monitor UMA histograms and gasper alerts. |
| 71 |
| 72 * For each Gasper alert that fires, the triager should determine if the |
| 73 alert is real (not due to noise), and file a bug with the appropriate |
| 74 label if so. Note that if no label more specific than |
| 75 Cr-Internals-Network is appropriate, the responsibility remains with the |
| 76 triager to continue investigating the bug, as above. |
| 77 |
| 78 ### Best Effort (As you have time): |
| 79 |
| 80 * Investigate unowned and owned but forgotten net/ crashers that are still |
| 81 occurring (As indicated by |
| 82 [go/chromecrash](https://goto.google.com/chromecrash)), prioritizing frequent |
| 83 and long standing crashers. |
| 84 |
| 85 * Investigate old bugs, prioritizing the most recent. |
| 86 |
| 87 * Close obsolete bugs. |
| 88 |
| 89 If you've investigated an issue (in code you don't normally work on) to an |
| 90 extent that you know how to fix it, and the fix is simple, feel free to take |
| 91 ownership of the issue and create a patch while on triage duty, but other tasks |
| 92 should take priority. |
| 93 |
| 94 See [bug-triage-suggested-workflow.md](bug-triage-suggested-workflow.md) for |
| 95 suggested workflows. |
| 96 |
| 97 See [bug-triage-labels.md](bug-triage-labels.md) for labeling tips for network |
| 98 and non-network bugs. |
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