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1 # Chrome Network Bug Triage | |
2 | |
1 The Chrome network team uses a two day bug triage rotation. The main goals are | 3 The Chrome network team uses a two day bug triage rotation. The main goals are |
2 to identify and label new network bugs, and investigate network bugs when no | 4 to identify and label new network bugs, and investigate network bugs when no |
3 label seems suitable. | 5 label seems suitable. |
4 | 6 |
5 Responsibilities | 7 ## Responsibilities |
6 | 8 |
7 Required: | 9 ### Required: |
8 * Identify new crashers | 10 * Identify new crashers |
9 * Identify new network issues. | 11 * Identify new network issues. |
10 * Request data about recent Cr-Internals-Network issue. | 12 * Request data about recent Cr-Internals-Network issue. |
11 * Investigate each recent Cr-Internals-Network issue. | 13 * Investigate each recent Cr-Internals-Network issue. |
12 * Monitor UMA histograms and gasper alerts. | 14 * Monitor UMA histograms and gasper alerts. |
13 | 15 |
14 Best effort: | 16 ### Best effort: |
15 * Investigate unowned and owned-but-forgotten net/ crashers | 17 * Investigate unowned and owned-but-forgotten net/ crashers |
16 * Investigate old bugs | 18 * Investigate old bugs |
17 * Close obsolete bugs. | 19 * Close obsolete bugs. |
18 | 20 |
19 All of the above is to be done on each rotation. These | 21 All of the above is to be done on each rotation. These responsibilities should |
20 responsibilities should be tracked, and anything left undone at the | 22 be tracked, and anything left undone at the end of a rotation should be handed |
21 end of a rotation should be handed off to the next triager. The | 23 off to the next triager. The downside to passing along bug investigations like |
22 downside to passing along bug investigations like this is each new | 24 this is each new triager has to get back up to speed on bugs the previous |
23 triager has to get back up to speed on bugs the previous triager was | 25 triager was investigating. The upside is that triagers don't get stuck |
24 investigating. The upside is that triagers don't get stuck | 26 investigating issues after their time after their rotation, and it results in a |
25 investigating issues after their time after their rotation, and it | 27 uniform, predictable two day commitment for all triagers. |
26 results in a uniform, predictable two day commitment for all triagers. | |
27 | 28 |
28 More detail: | 29 ## Details |
29 | 30 |
30 Required activities: | 31 ### Required: |
32 | |
31 * Identify new crashers that are potentially network related. You should check | 33 * Identify new crashers that are potentially network related. You should check |
32 the most recent canary, the previous canary (if the most recent less than a | 34 the most recent canary, the previous canary (if the most recent less than a |
33 day old), and any of dev/beta/stable that were released in the last couple | 35 day old), and any of dev/beta/stable that were released in the last couple of |
34 of days, for each platform. File Cr-Internals-Network bugs on the tracker | 36 days, for each platform. File Cr-Internals-Network bugs on the tracker when |
35 when new crashers are found. | 37 new crashers are found. |
38 | |
36 * Identify new network bugs, both on the bug tracker and on the crash server. | 39 * Identify new network bugs, both on the bug tracker and on the crash server. |
37 All Unconfirmed issues filed during your triage rotation should be scanned, | 40 All Unconfirmed issues filed during your triage rotation should be scanned, |
38 and, for suspected network bugs, a network label assigned. A triager is | 41 and, for suspected network bugs, a network label assigned. A triager is |
39 responsible for looking at bugs reported from noon PST / 3:00 pm EST of the | 42 responsible for looking at bugs reported from noon PST / 3:00 pm EST of the |
40 last day of the previous triager's rotation until the same time on the last | 43 last day of the previous triager's rotation until the same time on the last |
41 day of their rotation. | 44 day of their rotation. |
45 | |
42 * Investigate each recent (New comment within the past week or so) | 46 * Investigate each recent (New comment within the past week or so) |
43 Cr-Internals-Network issue, driving getting information from reporters as | 47 Cr-Internals-Network issue, driving getting information from reporters as |
44 needed, until you can do one of the following: | 48 needed, until you can do one of the following: |
Randy Smith (Not in Mondays)
2015/03/18 16:25:59
The HTML output following this is still not indent
asanka
2015/03/18 20:47:31
Done.
| |
45 * Mark it as WontFix (working as intended, obsolete issue) or a duplicate. | 49 |
50 * Mark it as *WontFix* (working as intended, obsolete issue) or a duplicate. | |
51 | |
46 * Mark it as a feature request. | 52 * Mark it as a feature request. |
53 | |
47 * Remove the Cr-Internals-Network label, replacing it with at least one more | 54 * Remove the Cr-Internals-Network label, replacing it with at least one more |
48 specific network label or non-network label. Promptly adding non-network | 55 specific network label or non-network label. Promptly adding non-network |
49 labels when appropriate is important to get new bugs in front of someone | 56 labels when appropriate is important to get new bugs in front of someone |
50 familiar with the relevant code, and to remove them from the next triager's | 57 familiar with the relevant code, and to remove them from the next triager's |
51 radar. Because of the way the bug report wizard works, a lot of bugs | 58 radar. Because of the way the bug report wizard works, a lot of bugs |
52 incorrectly end up with the network label. | 59 incorrectly end up with the network label. |
60 | |
53 * The issue is assigned to an appropriate owner. | 61 * The issue is assigned to an appropriate owner. |
62 | |
54 * If there is no more specific label for a bug, it should be investigated | 63 * If there is no more specific label for a bug, it should be investigated |
55 until we have a good understanding of the cause of the problem, and some | 64 until we have a good understanding of the cause of the problem, and some |
56 idea how it should be fixed, at which point its status should be set to | 65 idea how it should be fixed, at which point its status should be set to |
57 Available. Future triagers should ignore bugs with this status, unless | 66 Available. Future triagers should ignore bugs with this status, unless |
58 investigating stale bugs. | 67 investigating stale bugs. |
68 | |
59 * Monitor UMA histograms and gasper alerts. | 69 * Monitor UMA histograms and gasper alerts. |
60 * For each Gasper alert that fires, the triager should determine if | |
61 the alert is real (not due to noise), and file a bug with the | |
62 appropriate label if so. Note that if no label more specific than | |
63 Cr-Internals-Network is appropriate, the responsibility remains | |
64 with the triager to continue investigating the bug, as above. | |
65 | 70 |
66 Best Effort (As you have time): | 71 * For each Gasper alert that fires, the triager should determine if the alert |
72 is real (not due to noise), and file a bug with the appropriate label if | |
73 so. Note that if no label more specific than Cr-Internals-Network is | |
74 appropriate, the responsibility remains with the triager to continue | |
75 investigating the bug, as above. | |
76 | |
77 ### Best Effort (As you have time): | |
67 * Investigate unowned and owned but forgotten net/ crashers that are still | 78 * Investigate unowned and owned but forgotten net/ crashers that are still |
68 occurring (As indicated by go/chromecrash), prioritizing frequent and long | 79 occurring (As indicated by |
69 standing crashers. | 80 [go/chromecrash](https://goto.google.com/chromecrash)), prioritizing frequent |
81 and long standing crashers. | |
82 | |
70 * Investigate old bugs, prioritizing the most recent. | 83 * Investigate old bugs, prioritizing the most recent. |
84 | |
71 * Close obsolete bugs. | 85 * Close obsolete bugs. |
72 | 86 |
73 If you've investigated an issue (in code you don't normally work on) to an | 87 If you've investigated an issue (in code you don't normally work on) to an |
74 extent that you know how to fix it, and the fix is simple, feel free to take | 88 extent that you know how to fix it, and the fix is simple, feel free to take |
75 ownership of the issue and create a patch while on triage duty, but other tasks | 89 ownership of the issue and create a patch while on triage duty, but other tasks |
76 should take priority. | 90 should take priority. |
77 | 91 |
78 See bug-triage-suggested-workflow.txt for suggested workflows. | 92 See [bug-triage-suggested-workflow.md](bug-triage-suggested-workflow.md) for |
79 See bug-triage-labels.txt for labeling tips for network and non-network bugs. | 93 suggested workflows. |
94 | |
95 See [bug-triage-labels.md](bug-triage-labels.md) for labeling tips for network | |
96 and non-network bugs. | |
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