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| 1 The Chrome network team uses a two day bug triage rotation. The main goals are | |
| 2 to identify and label new network bugs, and investigate network bugs when no | |
| 3 label seems suitable. | |
| 4 | |
| 5 Responsibilities | |
| 6 | |
| 7 Required: | |
| 8 * Identify new crashers | |
| 9 * Identify new network issues. | |
| 10 * Request data about recent Cr-Internals-Network issue. | |
| 11 * Investigate each recent Cr-Internals-Network issue. | |
| 12 * Monitor UMA histograms and gasper alerts. | |
| 13 | |
| 14 Best effort: | |
| 15 * Investigate unowned and owned-but-forgotten net/ crashers | |
| 16 * Investigate old bugs | |
| 17 * Close obsolete bugs. | |
| 18 | |
| 19 All of the above is to be done on each rotation. These | |
| 20 responsibilities should be tracked, and anything left undone at the | |
| 21 end of a rotation should be handed off to the next triager. The | |
| 22 downside to passing along bug investigations like this is each new | |
| 23 triager has to get back up to speed on bugs the previous triager was | |
| 24 investigating. The upside is that triagers don't get stuck | |
| 25 investigating issues after their time after their rotation, and it | |
| 26 results in a uniform, predictable two day commitment for all triagers. | |
| 27 | |
| 28 More detail: | |
| 29 | |
| 30 Required activities: | |
| 31 * Identify new crashers that are potentially network related. You should check | |
| 32 the most recent canary, the previous canary (if the most recent less than a | |
| 33 day old), and any of dev/beta/stable that were released in the last couple | |
| 34 of days, for each platform. File Cr-Internals-Network bugs on the tracker | |
| 35 when new crashers are found. | |
| 36 * Identify new network bugs, both on the bug tracker and on the crash server. | |
| 37 All Unconfirmed issues filed during your triage rotation should be scanned, | |
| 38 and, for suspected network bugs, a network label assigned. A triager is | |
| 39 responsible for looking at bugs reported from noon PST / 3:00 pm EST of the | |
| 40 last day of the previous triager's rotation until the same time on the last | |
| 41 day of their rotation. | |
| 42 * Investigate each recent (New comment within the past week or so) | |
| 43 Cr-Internals-Network issue, driving getting information from reporters as | |
| 44 needed, until you can do one of the following: | |
| 45 * Mark it as WontFix (working as intended, obsolete issue) or a duplicate. | |
| 46 * Mark it as a feature request. | |
| 47 * Remove the Cr-Internals-Network label, replacing it with at least one more | |
| 48 specific network label or non-network label. Promptly adding non-network | |
| 49 labels when appropriate is important to get new bugs in front of someone | |
| 50 familiar with the relevant code, and to remove them from the next triager's | |
| 51 radar. Because of the way the bug report wizard works, a lot of bugs | |
| 52 incorrectly end up with the network label. | |
| 53 * The issue is assigned to an appropriate owner. | |
| 54 * If there is no more specific label for a bug, it should be investigated | |
| 55 until we have a good understanding of the cause of the problem, and some | |
| 56 idea how it should be fixed, at which point its status should be set to | |
| 57 Available. Future triagers should ignore bugs with this status, unless | |
| 58 investigating stale bugs. | |
| 59 * Monitor UMA histograms and gasper alerts. | |
| 60 * For each Gasper alert that fires, the triager should determine if | |
| 61 the alert is real (not due to noise), and file a bug with the | |
| 62 appropriate label if so. Note that if no label more specific than | |
| 63 Cr-Internals-Network is appropriate, the responsibility remains | |
| 64 with the triager to continue investigating the bug, as above. | |
| 65 | |
| 66 Best Effort (As you have time): | |
| 67 * Investigate unowned and owned but forgotten net/ crashers that are still | |
| 68 occurring (As indicated by go/chromecrash), prioritizing frequent and long | |
| 69 standing crashers. | |
| 70 * Investigate old bugs, prioritizing the most recent. | |
| 71 * Close obsolete bugs. | |
| 72 | |
| 73 If you've investigated an issue (in code you don't normally work on) to an | |
| 74 extent that you know how to fix it, and the fix is simple, feel free to take | |
| 75 ownership of the issue and create a patch while on triage duty, but other tasks | |
| 76 should take priority. | |
| 77 | |
| 78 See bug-triage-suggested-workflow.txt for suggested workflows. | |
| 79 See bug-triage-labels.txt for labeling tips for network and non-network bugs. | |
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