UMA metrics for cloud policies.

chrome/browser/chromeos/login/enterprise_enrollment_screen.cc

 // Copyright (c) 2011 The Chromium Authors. All rights reserved.
 // Use of this source code is governed by a BSD-style license that can be
 // found in the LICENSE file.
 
 #include "chrome/browser/chromeos/login/enterprise_enrollment_screen.h"
 
 #include "base/logging.h"
 #include "chrome/browser/browser_process.h"
 #include "chrome/browser/chromeos/cros/cros_library.h"
 #include "chrome/browser/chromeos/cros/cryptohome_library.h"
 #include "chrome/browser/chromeos/login/screen_observer.h"
 #include "chrome/browser/policy/browser_policy_connector.h"
+#include "chrome/browser/policy/enterprise_metrics.h"
 #include "chrome/common/net/gaia/gaia_constants.h"
 
 namespace chromeos {
 
+namespace em = enterprise_management;
+
 // Retry for InstallAttrs initialization every 500ms.
 const int kLockRetryIntervalMs = 500;
 
 EnterpriseEnrollmentScreen::EnterpriseEnrollmentScreen(
     ViewScreenDelegate* delegate)
     : ViewScreen<EnterpriseEnrollmentView>(delegate),
       ALLOW_THIS_IN_INITIALIZER_LIST(runnable_method_factory_(this)) {
   // Init the TPM if it has not been done until now (in debug build we might
   // have not done that yet).
   chromeos::CryptohomeLibrary* cryptohome =
       chromeos::CrosLibrary::Get()->GetCryptohomeLibrary();
   if (cryptohome) {
     if (cryptohome->TpmIsEnabled() &&
         !cryptohome->TpmIsBeingOwned() &&
         !cryptohome->TpmIsOwned()) {
       cryptohome->TpmCanAttemptOwnership();
     }
   }
 }
 
 EnterpriseEnrollmentScreen::~EnterpriseEnrollmentScreen() {}
 
 void EnterpriseEnrollmentScreen::Authenticate(const std::string& user,
                                               const std::string& password,
                                               const std::string& captcha,
                                               const std::string& access_code) {
+  em::LogEnrollmentOperation(em::kEnrollmentStarted);
   captcha_token_.clear();
   user_ = user;
   auth_fetcher_.reset(
       new GaiaAuthFetcher(this, GaiaConstants::kChromeSource,
                           g_browser_process->system_request_context()));
 
   if (access_code.empty()) {
     auth_fetcher_->StartClientLogin(user, password,
                                     GaiaConstants::kDeviceManagementService,
                                     captcha_token_, captcha,
                                     GaiaAuthFetcher::HostedAccountsAllowed);
   } else {
     auth_fetcher_->StartClientLogin(user, access_code,
                                     GaiaConstants::kDeviceManagementService,
                                     std::string(), std::string(),
                                     GaiaAuthFetcher::HostedAccountsAllowed);
   }
 }
 
 void EnterpriseEnrollmentScreen::CancelEnrollment() {
+  em::LogEnrollmentOperation(em::kEnrollmentCancelled);
   auth_fetcher_.reset();
   registrar_.reset();
   g_browser_process->browser_policy_connector()->StopAutoRetry();
   ScreenObserver* observer = delegate()->GetObserver();
   observer->OnExit(ScreenObserver::ENTERPRISE_ENROLLMENT_CANCELLED);
 }
 
 void EnterpriseEnrollmentScreen::CloseConfirmation() {
   auth_fetcher_.reset();
   ScreenObserver* observer = delegate()->GetObserver();
@@ skipping 33 matching lines @@
 
 void EnterpriseEnrollmentScreen::OnClientLoginFailure(
     const GoogleServiceAuthError& error) {
   HandleAuthError(error);
 }
 
 void EnterpriseEnrollmentScreen::OnIssueAuthTokenSuccess(
     const std::string& service,
     const std::string& auth_token) {
   if (service != GaiaConstants::kDeviceManagementService) {
+    em::LogEnrollmentOperation(em::kEnrollmentOtherFailed);
     NOTREACHED() << service;
     return;
   }
 
   scoped_ptr<GaiaAuthFetcher> auth_fetcher(auth_fetcher_.release());
 
   policy::BrowserPolicyConnector* connector =
       g_browser_process->browser_policy_connector();
   if (!connector->cloud_policy_subsystem()) {
     NOTREACHED() << "Cloud policy subsystem not initialized.";
+    em::LogEnrollmentOperation(em::kEnrollmentOtherFailed);
     if (view())
       view()->ShowFatalEnrollmentError();
     return;
   }
 
   connector->ScheduleServiceInitialization(0);
   registrar_.reset(new policy::CloudPolicySubsystem::ObserverRegistrar(
       connector->cloud_policy_subsystem(), this));
 
   // Push the credentials to the policy infrastructure. It'll start enrollment
   // and notify us of progress through CloudPolicySubsystem::Observer.
   connector->SetCredentials(user_, auth_token);
 }
 
 void EnterpriseEnrollmentScreen::OnIssueAuthTokenFailure(
     const std::string& service,
     const GoogleServiceAuthError& error) {
   if (service != GaiaConstants::kDeviceManagementService) {
     NOTREACHED() << service;
+    em::LogEnrollmentOperation(em::kEnrollmentOtherFailed);
     return;
   }
 
   HandleAuthError(error);
 }
 
 void EnterpriseEnrollmentScreen::OnPolicyStateChanged(
     policy::CloudPolicySubsystem::PolicySubsystemState state,
     policy::CloudPolicySubsystem::ErrorDetails error_details) {
 
@@ skipping 11 matching lines @@
         break;
       case policy::CloudPolicySubsystem::NETWORK_ERROR:
         view()->ShowNetworkEnrollmentError();
         break;
       case policy::CloudPolicySubsystem::TOKEN_FETCHED:
         WriteInstallAttributesData();
         return;
       case policy::CloudPolicySubsystem::SUCCESS:
         // Success!
         registrar_.reset();
+        em::LogEnrollmentOperation(em::kEnrollmentOK);
         view()->ShowConfirmationScreen();
         return;
     }
 
     // We have an error.
+    if (state == policy::CloudPolicySubsystem::UNMANAGED) {
+      em::LogEnrollmentOperation(em::kEnrollmentNotSupported);
+    } else {
+      em::LogEnrollmentOperation(em::kEnrollmentPolicyFailed);
+    }
     LOG(WARNING) << "Policy subsystem error during enrollment: " << state
                  << " details: " << error_details;
   }
 
   // Stop the policy infrastructure.
   registrar_.reset();
   g_browser_process->browser_policy_connector()->StopAutoRetry();
 }
 
 EnterpriseEnrollmentView* EnterpriseEnrollmentScreen::AllocateView() {
   return new EnterpriseEnrollmentView(this);
 }
 
 void EnterpriseEnrollmentScreen::HandleAuthError(
     const GoogleServiceAuthError& error) {
   scoped_ptr<GaiaAuthFetcher> scoped_killer(auth_fetcher_.release());
 
   if (!view())
     return;
 
   switch (error.state()) {
+    case GoogleServiceAuthError::CONNECTION_FAILED:
+      em::LogEnrollmentOperation(em::kEnrollmentNetworkFailed);
+      view()->ShowNetworkEnrollmentError();
+      return;
     case GoogleServiceAuthError::INVALID_GAIA_CREDENTIALS:
-    case GoogleServiceAuthError::CONNECTION_FAILED:
     case GoogleServiceAuthError::CAPTCHA_REQUIRED:
     case GoogleServiceAuthError::TWO_FACTOR:
+      em::LogEnrollmentOperation(em::kEnrollmentLoginFailed);
       view()->ShowAuthError(error);
       return;
     case GoogleServiceAuthError::USER_NOT_SIGNED_UP:
     case GoogleServiceAuthError::ACCOUNT_DELETED:
     case GoogleServiceAuthError::ACCOUNT_DISABLED:
     case GoogleServiceAuthError::SERVICE_UNAVAILABLE:

[kmixter1, 2011/06/28 01:06:02]

is SERVICE_UNAVAILABLE a network/service transient error or something dmserver
is responding because it will never be able to enroll with this user.  If the
former, maybe this should be in the kEntrollmentNetworkFailed?

[Joao da Silva, 2011/06/30 12:57:00]

It's an error that can be returned from gaia, and is also the default for
unknown errors on the gaia_auth_fetcher. So this is an AuthError (login
failed,try again) instead of an AccountError (your account can't be used for
enrollment). It's been updated as such, wdyt?

[kmixter1, 2011/06/30 23:28:59]

Agree - from your description it sounds like it is more like a problem related
to this particular login, not the particular user or network.

+      em::LogEnrollmentOperation(em::kEnrollmentNotSupported);
       view()->ShowAccountError();
       return;
     case GoogleServiceAuthError::NONE:
     case GoogleServiceAuthError::HOSTED_NOT_ALLOWED:
       NOTREACHED() << error.state();
       // fall through.
     case GoogleServiceAuthError::REQUEST_CANCELED:
       LOG(ERROR) << "Unexpected GAIA auth error: " << error.state();
+      em::LogEnrollmentOperation(em::kEnrollmentNetworkFailed);
       view()->ShowFatalAuthError();
       return;
   }
 
   NOTREACHED() << error.state();
+  em::LogEnrollmentOperation(em::kEnrollmentOtherFailed);
 }
 
 void EnterpriseEnrollmentScreen::WriteInstallAttributesData() {
   // Since this method is also called directly.
   runnable_method_factory_.RevokeAll();
 
   if (!view())
     return;
 
   switch (g_browser_process->browser_policy_connector()->LockDevice(user_)) {
@@ skipping 24 matching lines @@
                  << "has been locked already!";
       view()->ShowFatalEnrollmentError();
       return;
     }
   }
 
   NOTREACHED();
 }
 
 }  // namespace chromeos