| Index: docs/trouble-shooting.txt
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| +Trouble-shooting guide
|
| +----------------------
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| +
|
| +Contents
|
| +--------
|
| +
|
| +1. Check that the touchpad is correctly detected by the kernel
|
| +2. Check that an external PS/2 mouse isn't causing problems
|
| +3. Check if some other program is using the /dev/psaux device
|
| +4. Check that the evdev kernel driver is available
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| +5. Check that the synaptics driver is properly loaded by the X server
|
| +6. Check that the touchpad is enabled in the BIOS/hardware
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| +
|
| +
|
| +1. Check that the touchpad is correctly detected by the kernel
|
| +--------------------------------------------------------------
|
| +
|
| +If you are using a 2.6 linux kernel, check the /proc/bus/input/devices
|
| +file. The touchpad must be identified a "SynPS/2 Synaptics TouchPad"
|
| +or an "AlpsPS/2 ALPS TouchPad". If it is identified as a "PS/2 Generic
|
| +Mouse" or "PS/2 Synaptics TouchPad", something is wrong.
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| +
|
| +Possible fixes:
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| +
|
| +1. Check your BIOS settings. Some BIOSes can do USB -> PS/2 mouse
|
| + emulation which can interfere with the touchpad. There may be a way
|
| + to disable the legacy mouse emulation from the BIOS setup program.
|
| +
|
| +2. Arrange so that the kernel initializes the USB subsystem before the
|
| + PS/2 touchpad. Initializing the USB mouse sometimes disables the
|
| + BIOS emulation. Compiling psmouse as a module and loading it in
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| + /etc/rc.d/rc.local usually assures the USB is initialized first.
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| +
|
| +3. Disconnect the USB mouse and restart the computer. (Not really a fix,
|
| + but can help when trying to figure out what's wrong.)
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| +
|
| +4. Make sure your boot loader doesn't pass any parameter to the kernel
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| + that disables mouse extensions. ("psmouse_proto=bare" for example).
|
| + Alternatively, if psmouse is compiled as a module, make sure that
|
| + modprobe doesn't pass such parameters. Check /etc/modprobe.conf and
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| + "rmmod psmouse; modprobe -v psmouse".
|
| +
|
| +If you run a 2.4 kernel or an non-linux kernel, the
|
| +/proc/bus/input/devices file is not available, but the BIOS setting
|
| +could be relevant anyway.
|
| +
|
| +
|
| +2. Check that an external PS/2 mouse isn't causing problems
|
| +-----------------------------------------------------------
|
| +
|
| +If you want to use an external PS/2 mouse at the same time as the
|
| +synaptics touchpad driver, you must use a 2.6 linux kernel and your
|
| +hardware (keyboard controller) must support active multiplexing. You
|
| +should see something like this when the computer boots:
|
| +
|
| + mice: PS/2 mouse device common for all mice
|
| + i8042.c: Detected active multiplexing controller, rev 1.1.
|
| + serio: i8042 AUX0 port at 0x60,0x64 irq 12
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| + serio: i8042 AUX1 port at 0x60,0x64 irq 12
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| + serio: i8042 AUX2 port at 0x60,0x64 irq 12
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| + serio: i8042 AUX3 port at 0x60,0x64 irq 12
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| +
|
| +If you don't use a 2.6 kernel or your hardware doesn't support active
|
| +multiplexing, you can't use an external PS/2 mouse together with the
|
| +touchpad driver.
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| +
|
| +
|
| +3. Check if some other program is using the /dev/psaux device
|
| +-------------------------------------------------------------
|
| +
|
| +If you use a 2.4 linux kernel, only one program at a time can reliably
|
| +read from /dev/psaux. This means that if you for example have GPM
|
| +running, it will probably prevent the synaptics driver from working
|
| +correctly. It also means that if you have a second InputDevice in your
|
| +X configuration file, it must not read from /dev/psaux. You probably
|
| +want it to read from /dev/input/mice instead, which will handle USB
|
| +mice in both 2.4 and 2.6 linux kernels, and both USB and external PS/2
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| +mice if you use a 2.6 kernel.
|
| +
|
| +The 2.6 linux kernel fixes the /dev/psaux shortcoming, so that you can
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| +safely run GPM and the synaptics driver at the same time.
|
| +
|
| +
|
| +4. Check that the evdev kernel driver is available
|
| +--------------------------------------------------
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| +
|
| +If you are using a 2.6 linux kernel, the evdev kernel driver is needed
|
| +for the X driver to be able to communicate with the kernel driver.
|
| +Check the /proc/bus/input/devices file. The Handlers= line should
|
| +contain an event device name, like this:
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| +
|
| + H: Handlers=mouse0 event0
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| +
|
| +If there is no event handler, you either have to load the evdev kernel
|
| +module or recompile the kernel and build it into the kernel. If you
|
| +don't want to recompile the kernel, adding "/sbin/modprobe evdev" to
|
| +/etc/rc.d/rc.sysinit usually works.
|
| +
|
| +
|
| +5. Check that the synaptics driver is properly loaded by the X server
|
| +---------------------------------------------------------------------
|
| +
|
| +The X log file is usually called /var/log/XFree86.0.log or
|
| +/var/log/Xorg.0.log. It should contain something like this:
|
| +
|
| + (II) LoadModule: "synaptics"
|
| + (II) Loading /usr/X11R6/lib/modules/input/synaptics_drv.o
|
| + (II) Module synaptics: vendor="X.Org Foundation"
|
| + compiled for 4.3.99.902, module version = 1.0.0
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| + Module class: X.Org XInput Driver
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| + ABI class: X.Org XInput driver, version 0.4
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| +
|
| +If the LoadModule line is missing, you probably forgot to add
|
| +
|
| + Load "synaptics"
|
| +
|
| +to the "Module" section in the X config file, or you modified the
|
| +wrong config file. Some systems that have been upgraded from XFree86
|
| +to Xorg or from XFree86 3.x to XFree86 4.x can have multiple config
|
| +files in the /etc/X11/ directory, but only one is used.
|
| +
|
| +Next, check that the log file also contains a line like this:
|
| +
|
| + (II) Synaptics touchpad driver version 0.13.4
|
| +
|
| +If there is no such line, there is probably a binary compatibility
|
| +problem between the synaptics driver and the X server.
|
| +
|
| +Possible fixes:
|
| +
|
| +1. Try upgrading to the latest synaptics driver.
|
| +
|
| +2. Try installing the X SDK package if it is available for your
|
| + version of X. (In Fedora Core 2, that package is called
|
| + xorg-x11-sdk-6.7.0-2.i386.rpm.) Then re-compile the synaptics
|
| + driver and try again.
|
| +
|
| +3. Make sure the driver is compiled with the same compiler version as
|
| + the X server.
|
| +
|
| +
|
| +6. Check that the touchpad is enabled in the BIOS/hardware
|
| +----------------------------------------------------------
|
| +
|
| +On some computers, it is possible to disable the touchpad either with
|
| +a special key combination, from the BIOS, or with a special touchpad
|
| +on/off button. On some machines, cycling the power doesn't
|
| +automatically reenable the touchpad.
|
| +
|
| +If the touchpad appears to be dead, try to enable it from the BIOS or
|
| +using a key combination. One user also reported that he had to remove
|
| +the computer battery to make his touchpad operational again.
|
|
|